Customer Service

Our Guarantee

Professionalism is paramount here at Michelle Lenáe Jewelry so every exchange is provided with the highest quality of service. Each piece of jewelry is created with passion, with fine quality materials and an over-meticulous eye for detail to insure quality and sustainability. Please be assured that your questions will be met with friendly, helpful and personalized service.

Shipping

All shipping is done through USPS Insured shipping.  Domestic shipping takes approximately 3-5 business days.  International shipping is approximately 6-10 business days.  Buyers are responsible for any customs and import taxes that may apply. Michelle Lenáe Jewelry is not responsible for delays due to customs. 

Jewelry Care

Making a habit of putting your jewelry on last will help keep the integrity of your jewelry for years to come. Luster, shine and sparkle can all be affected by hard water and chlorine as well as lotions and perfumes. Please contact Michelle if your jewelry needs a little polish.

Michelle Lenáe uses a wide variety of stones that have varying levels of hardness. The hardness of a stone impacts the manner in which it should be cleaned. Hard stones, such as diamonds, rubies and sapphires, can be cleaned with an ultrasonic cleanser or with jewelry cleansers available for sale. Many pieces of jewelry in Michelle Lenáe’s collections combine stones that have unique surface qualities and hardness levels. Therefore we do not recommend using chemical cleaning solutions. Instead, to clean your jewelry at home, soak your jewelry in hot water mixed with mild dish soap or liquid laundry detergent and scrub clean with an old toothbrush.

Engraving

Engraving is available. Please inquire at studio@michellelenae.com.